Order , How can I order?
Please simply go through the process to complete the order and payment by yourself. If you have any question, please do not hesitate to contact us any time. We will get back to you shortly.
Delivery ,How much for ship cost, delivery time and other details?
Ecrater system will automatically calculate for total cost once you have specified the quantity of items. In case you send us an email to place order (not via the system), we will conclude the order for you by return mail.
Delivery time will take around 1 week for plants preparation. Delivery time is usually around 2 – 4 weeks, but it vary depends of certain locations. The resulting delays are unfortunately out of our control.
In case of your urgent need, we can arrange all shipments by Express Mail Service (EMS) upon your request. Please complete your order process through the payment first, and send us a request later asking to ship as EMS. We will advise you for additional cost that you need to pay more by return mail.
All shipment would be made as normal post with tracking number provided. However, track and trace is available for all express shipments only (EMS).
We ship worldwide, but no longer ship to Brazil, Australia and Taiwan.
Replacement ,Is there any replacement policy?
We are willing to arrange you replacement shipments. However, the evidence we require from you is photo taken of the damage plants on the arrived date of your plants package. We reserve the right not to arrange replacement shipments if you are fail to send us the photo requested for our approval. Your photo of damages plants would help us to improve our services and to prevent the lost of both parties.